At Turkish Bank UK Ltd we are committed to treating all our customers fairly

We will:

• Provide you with clear information about the products and service we offer, including fees and changes.
• Ascertain your individual needs, preferences and personal circumstances.
• Encourage you to ask if there is something you don’t understand.
• Deal with complaints promptly, fairly and sympathetically.
• If you would like to discuss our products or services on offer please visit your nearest Branch.
• Alternatively, you can call us on 0800 032 0480 or email us at info@turkishbank.co.uk

How you can help us

• Let us know about changes that may affect your ability to repay.
• If you have any financial concerns or require help with your account, please visit our support pages.
• Let us know if there is any aspect of our service, or of a product we have discussed or recommended that you don’t understand.
• Tell us if you think there are ways we can improve our service.
• We value feedback. If you have a concern you wish to discuss, you can also contact us here , alternatively if you wish to make complaints please click here.
• If you are concerned about fraud or would like to know more about how you can protect yourself, please visit our Fraud Awareness Help Page.