1 ) Financial Conduct Authority (FCA) and Prudential Regulation Authority (PRA)
Turkish Bank (UK) Ltd is authorised by the Prudential Regulation Authority and is regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm reference number 204566. Registered in England and Wales. Registered Number 2643004. Registered Office: 84 – 86 Borough High Street, London SE1 1LN

2 ) Financial Services Compensation Scheme (FSCS)
We are covered by the Financial Services Compensation Scheme (FSCS). The FSCS can pay compensation to depositors if a Bank is unable to meet its financial obligations. Most depositors including most individuals and small businesses are covered by the Scheme.

In respect of deposits, an eligible depositor is entitled to claim up to £85,000. For joint accounts each account holder is treated as having a claim in respect of their share so, for a joint account held by two eligible depositors, the maximum amount that could be claimed would be £85,000 each (making a total of £170,000). The £85,000 limit relates to the combined amount in all the eligible depositors account with the Bank, including their share of any joint account, and not to each separate account.

Temporary high balances
In some cases, an eligible deposit which is categorised as “a “temporary high balance” (for example, as a result of a house sale, inheritance, or insurance payment) may be protected to a higher limit for six months after the amount has been credited to your account or from the moment when such eligible deposits become legally transferable.

For further information about the scheme (including the amounts covered and eligibility to claim) please call us on 0800 032 0480, ask at your local branch for details, refer to the FSCS website www.FSCS.org.uk or call 0800 678 1100

3 ) Financial Ombudsman Service
The Bank is subject to the jurisdiction of the Financial Ombudsman Service who will consider any unresolved complaints.

They may be contacted at,

Financial Ombudsman Service
Exchange Tower
London E14 9SR
Tel No: 0800 023 4567
Fax No: 020 7964 1001

4 ) Privacy Statement
Turkish Bank (UK) is committed to protecting your personal information from unauthorised access, use and disclosure. We use the personal information that we collect from you to process requests or orders, identify personal preference and identify your needs with appropriate products and services.

5 ) Security of Information Data Protection Act
Whether your information is processed in the UK or overseas in accordance with data protection legislation your information will be protected by a strict code of secrecy and security which all members of the Turkish Bank Group are subject to. Where payments are processed through other organisations such as banks and the worldwide payments system operated by SWIFT, those organisations may have to process and store your personal information abroad and may have to disclose it to foreign authorities (including those outside the EEA, in which case your personal information may not be protected to the standards of the Turkish Bank Group), for example, to help fight against crime and terrorism.

6 ) Recording of Telephone Calls
Telephone calls to Turkish Bank (UK) may be recorded and/or monitored for security, training and customer service purposes.

7 ) Complaints Procedure
TBUK Complaints Procedure
Customer Complaint Form
www.financial-ombudsman.org.uk