Upon the arrival of your debit card the initial limits of your debit card are as follows: 1,500 GBP per day, 6 transactions, 250 GBP cash withdrawal unless agreed otherwise. You can call Customer Contact Center from 0207 939 9271 – 0207 939 9272 – 0207 939 9273 to find out about your current limit and to change your limits temporarily or permanently. We provide contactless debit card since February 2017.

You can use your debit card all over the world. Please see http://www.turkishbank.co.uk/personal/cards/contactless-debit-card/regarding the charges that apply to your debit card.

Your debit card will arrive within the next 7 working days from when it was ordered.

• There are many reasons why your card may have been declined; such example includes the card being faulty or entering wrong PIN number.
• In shops or ATMs you may have reached your daily limits or your available balance.
• You can talk to us on 0844 384 3011 about any debit card enquiries.

Call us on 0844 384 3011 (excluding bank and public holidays, our lines are open 9am-5pm Monday to Friday) If you are calling from outside the UK, please call us on +44 (0) 207 403 5656

You may change at any cash points with a VISA sign.